Location: Delhi NCR (Preferred) Employment Type : Full-Time Experience : 3–8 Years Salary : As per experience and interview performance. Relationship Intelligence Learning Platform. The Academy offers: • Online Courses • Live Webinars • Books • Certifications • Workshops • Learning Communities • Career Development Programs We are looking for a highly organized, technology-savvy and growth-oriented professional who can help scale the entire Academy ecosystem. ROLE SUMMARY The Academy Operations & Growth Manager will be responsible for managing and scaling the complete learning ecosystem including: • LMS • CRM • Webinar Funnels • WhatsApp Automation • Course Operations • Student Support • Lead Management • Sales Coordination • Analytics & Reporting This role combines Operations, Technology, Marketing and Customer Success. KEY RESPONSIBILITIES Webinar Management • Plan & Execute Live Webinars • Webinar Registrations • Reminder Systems • Attendance Tracking • Post-Webinar Follow-Ups LMS & Course Management • Course Uploads • Student Enrolment • Certification Management • Assessments • Progress Tracking CRM Management • Lead Tracking • Student Journey Management • Pipeline Monitoring • Reporting & Analytics WhatsApp & Automation • WhatsApp API Management • Automated Sequences • Follow-Up Campaigns • Customer Communication Marketing Funnel Coordination • Landing Pages • Funnel Monitoring • Lead Quality Tracking • Conversion Tracking Workshop Operations • Registrations • Scheduling • Participant Management • Feedback Collection Reporting • Daily Reports • Weekly Reports • Revenue Reports • Funnel Reports • KPI Dashboards REQUIRED SKILLS Must Have • Excellent English Communication • Strong Written Communication • CRM Experience • LMS Experience • Webinar Platforms Experience • Funnel Understanding • WhatsApp Business/API Understanding • Microsoft Excel • Google Sheets • Project Management Preferred • Zoho CRM • GoHighLevel • LearnDash • Moodle • Thinkific • Kajabi • HubSpot • Meta Ads Understanding • Google Ads Understanding PERSONALITY REQUIREMENTS • Smart & Professional • Highly Organized • Strong Follow-Up Skills • Problem Solver • Growth Mindset • Technology Friendly • Detail Oriented • Leadership Potential KEY RESULT AREAS (KRAs) Lead Management Target: 100% Lead Tracking Webinar Operations Target: 95%+ Webinar Execution Accuracy Student Support Target: 24-Hour Response Time Funnel Management Target: Weekly Funnel Performance Reporting Revenue Tracking Target: 100% Sales Reporting Accuracy Certification & LMS Target: Zero Student Access Issues How to Apply Send your updated resume to: [email protected] [email protected] Contact Us 79866-43012