Job Title: Subject Matter Expert (SME) – Dental Laboratory Technology Reports To: To Be Determined Location: Tampa, FL Salary: 80-120k Position Status: Full Time Position Summary The Subject Matter Expert (SME) – Dental Laboratory Technology provides technical expertise and support for dental laboratory products, materials, and processes. This role uses hands-on dental laboratory experience to help solve technical and quality issues, improve processes, support customers and dental offices, and ensure consistent, high-quality results. The SME will work closely with laboratory teams, customers, suppliers, and other departments to identify problems, determine root causes, and develop practical solutions. Key Responsibilities • Provide technical expertise in assigned dental laboratory products, which may include: • Fixed and removable restorations • Orthodontic products • Implant-supported crowns and bridges • All-on-X restorations • Implant-supported overdentures • High-aesthetic restorations • Provide technical expertise in dental laboratory processes, including: • CAD design • CAM, milling, and 3D printing • Crown and bridge fabrication • Denture and framework design • Orthodontic appliances • Surgical guides • Ceramic fabrication and shade matching • Develop and maintain product specifications, design guidelines, material requirements, and quality standards. • Investigate and help resolve product, process, and quality issues. • Serve as a technical resource for laboratory teams, customers, and internal departments. • Review and approve materials and processes used for assigned products. • Stay current with new dental materials, technology, equipment, and digital workflows, including CAD/CAM, 3D printing, and intraoral scanning. • Research and recommend new equipment, materials, and processes that can improve quality, efficiency, and customer satisfaction. • Identify opportunities for new products, services, and improvements. • Support the development and launch of new products and services, including testing and pilot programs. • Review quality standards throughout the process, including case review, treatment planning, fabrication, and final inspection. • Conduct process audits to identify opportunities for improvement. • Work with quality teams to investigate remakes and customer complaints, identify root causes, and implement corrective actions. • Help ensure processes meet applicable FDA, OSHA, and other dental laboratory requirements. General Expectations • Perform high-quality work and meet deadlines with minimal supervision. • Communicate professionally with employees, customers, dental offices, suppliers, and other partners. • Work effectively as part of a team. • Work independently while keeping others informed of important issues and projects. • Maintain accurate documentation and follow established procedures. • Support a culture of quality, continuous improvement, and customer service.