Location: Parkland: 1st FLR BLK 500 Patient Transport Dispatcher Primary Purpose Perform clerical and clinical work covered by standing instructions that require general knowledge of department or hospital procedures. Also, transports patients within Parkland Health and outpatient clinics using wheelchairs, stretchers, beds, or gurneys to ensure patient safety. Dispatches patient transporters throughout the hospital as needed to maintain consistent patient flow and throughput. Minimum Specifications Education • High school diploma/GED. Experience • Must have (2) years of experience as a patient transporter, preferably in a healthcare environment. • Prefer (3) years' experience as a patient transporter, preferably in a hospital environment, or any other relevant healthcare experience Equivalent Education and/or Experience Certification/Registration/Licensure Must have current CPR-Heart Saver course completion card within 90 days of hire and/or placement from one of the following: • American Heart Association • American Red Cross Rescuer Must have • National Child Passenger Safety Certification within 1 year of hire. Required Tests for Placement Skills or Special Abilities • Must be able to read and write. Must be able to demonstrate a proven track record of providing assistance, answering complaints, and expediting services. • Must have very strong interpersonal skills and the ability to represent Parkland in a positive manner. • Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse emotionally charged situations. • Must be able to apply sound judgment to satisfy a variety of questions and problems from patients and visitors. • Must be able to follow both oral and written directions. • Must be able to communicate effectively with patients, nurses, physicians, and other hospital personnel. • Must have basic math skills. • Must complete within 1 year of hire and/or placement a Preventive Back Injury & Proper. • Lift Technique class and demonstrate proficiency. • Must be proficient in the internal application of Transport Tracking software. • Must be able to rotate through the dispatcher role for Transport Tracking. Responsibilities • In coordination with Patient Transport leadership, dispatches assigned staff. Ability to train new employees, providing day-to-day job assistance, teaching, and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills. • Maintains the daily workflow to ensure lunches are taken on time. Utilizes EPIC Transport Dashboard to dispatch transporters throughout the hospital to ensure timely response to transportation requests. • Identifies ways to improve customer (internal as well as external) satisfaction and makes recommendations to the supervisor. • Works with supervisor to solve specific problems, either one-to-one or in groups. • Provides child passenger safety education and completes car seat education checklists for all moms and babies. Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate. • Relays this information to the Transporter in a timely manner. Works with supervisor to solve specific problems, either one-to-one or in groups. • Cross-trained to cover and work the Acute and WISH discharge lounges and communicates with the assigned dispatcher of the day when there is a need for additional transport assistance for the Acute and WISH discharge lounges. • Safely transports patients via stretcher or wheelchair to PHHS departments/areas to help safeguard patients while on campus. • May include the transport of supplies and belongings during discharges within set standards. Transports critical care patients in unison with the appropriate clinical staff, i.e., transports the patient from the ICU to the radiology. • Works effectively with and communicates with the Care Management and Pharmacy departments to ensure discharge prescriptions are expedited, and the patient has an appropriate ride home. Maintains a positive working relationship with other areas of the hospital, including nurses, physicians, and other Parkland staff, to facilitate effective communication. • Greets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made. Provides direction and assists patients, visitors, and other staff in getting to the appropriate areas. • Understands the importance of and consistently follows emergency code notification processes and procedures through the appropriate use of the telecommunications system. • Maintains files of documents. • Post dates and archive information to ensure accuracy within the Access database. • Completes discharge lounge log intake board for all patients. • Type routine correspondence and reports daily and when requested. • Updates the Access database daily with all patient information for the day. • Other duties may be required as assigned. Job Accountabilities • Identifies ways to improve work processes and improve customer satisfaction. • Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. • Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. • Integrates knowledge gained into current work practices. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. • Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding. Requisition ID: 990673