Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within 50 miles of our location: 4950 S. 48th Street, Phoenix, AZ 85040 A KYC Analyst is part of a First Line of Defense (FLOD) team, accountable for reviewing and verifying the identify of a client. Responsibilities of the analyst includes conducting Know Your Client (KYC) reviews by researching client information, analyzing client documentation/records for adherence to regulatory rules on both new and existing clients, serving as the first point of contact for client outreach related to KYC information needed, engaging relationship teams and other internal regulatory or operational teams as needed, and coordinating satisfactory resolution of any outstanding items to comply with regulatory requirements.A KYC Analyst is responsible for facilitating regulatory adherence by effectively delivering current, accurate, and timely resolutions of missing or outdated information. Requests for information and KYC review may be received through a variety of internal channels and resolutions are generated by researching, collecting updated information, analyzing records, executing updates, or escalating issues typically guided by precedent and/or established procedures. Analysts perform assigned functions under regular supervision and ensures adherence to all regulations, procedures, policies, and job-aids. Support is provided to clients across multiple business units including Startup Banking, Technology, Life Science, Wine, Global Fund Banking, Equipment Financing, Rail, and Wealth Management. As a “FLOD” function, team provides support to Second Line of Defense “SLOD” teams. Responsibilities & Qualifications Duties & Responsibilities: * Daily Operations – Performs ID&V, reviews client records for completeness, accuracy, and adherence to KYC requirements. Collects updated information from client and coordinates operational efforts required to update records within established guidelines. Conducts real-time QA audits on all high-risk customers’ Enhanced Due Diligence packages for compliance with Client Onboarding and AML and Sanctions Compliance policies and procedures. Restricts and close deposit accounts, as indicated by policy, for non-compliance activities. May also perform investigatory due diligence of alerts generated from KYC activities. Formulates responses or implements action under supervision which may result in the inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners. Problem solving is guided by precedent. * Building Key Relationships – Coordinates all communication among front/second line compliance teams, relationship teams, internal operations, and clients to maintain current and accurate client records in alignment with KYC requirements. * Collaboration – Participates in meetings, trainings and other duties or special projects as assigned by management. Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 1 year experience in Banking/Financial Services industry, KYC/AML rules, or Client Onboarding OR High School Diploma or GED/Equivalent and 5 years' experience in Banking/Financial Services industry, KYC/AML rules, or Client Onboarding Preferred Qualifications: * Ability to multi-task in a fast-paced environment * Strong organizational and time management skills Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.