Medical Program Assistant Associate Shift: Mon-Fri 9:00am – 5:30pm Position Overview Under the general supervision of the Program Support Supervisor, the Medical Program Assistant – Associate provides administrative and patient scheduling support to the supervisory, professional, and administrative staff within the Health Service Unit. This role is responsible for helping maintain efficient day-to-day clinical operations through accurate patient scheduling, medical records management, correspondence, database maintenance, and related administrative support. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced healthcare environment with multiple competing priorities. Key Responsibilities • Coordinate and manage patient scheduling within the Health Service Unit. • Maintain accurate and organized medical records and patient files. • Prepare, process, and distribute incoming and outgoing correspondence. • Assist with requests for the release of medical information in accordance with established policies and procedures. • Review patient files for completeness and accuracy. • Enter, update, and maintain information within computer databases and tracking systems. • Provide administrative and program support to supervisory, clinical, professional, and administrative staff. • Maintain confidentiality of patient and protected health information. • Prioritize multiple assignments and deadlines in a fast-paced clinical environment. • Perform additional duties as assigned. Minimum Qualifications Candidates must meet at least one of the following experience requirements: • Minimum of 1 year of patient scheduling experience in a clinical or healthcare setting, OR • Minimum of 1 year of previous experience working as a Certified Nursing Assistant (CNA) or Medical Assistant (MA). Required Skills & Qualifications • Ability to work effectively in a fast-paced environment with competing priorities. • Strong organizational skills and attention to detail. • Strong written and verbal communication skills. • Ability to accurately maintain medical records, patient information, and administrative documentation. • Comfortable working with computer databases, scheduling systems, and other healthcare-related technology. • Ability to work collaboratively with clinical, administrative, and supervisory staff. BLS Requirement • Must maintain current Basic Life Support (BLS) certification through the American Heart Association (AHA). • Must have training in the use of an Automated External Defibrillator (AED). • Must have the ability to perform BLS and/or first aid when necessary to prevent loss of life and relieve suffering until appropriate medical care arrives. Ideal Candidate The ideal candidate is dependable, highly organized, patient-focused, and able to manage multiple responsibilities while maintaining accuracy and professionalism. Previous experience supporting patient scheduling, medical records, or healthcare administrative operations is strongly preferred.