Help Lead and Grow a Successful Home Services Business Mr. Handyman is seeking an experienced Office/Operations Manager to help lead the day-to-day operations of our growing business. This position is ideal for someone who enjoys managing people, improving processes, analyzing business performance, and helping a company achieve its growth goals. The Operations Manager will work directly with ownership and play a key role in overseeing office operations, customer service, scheduling, team performance, and business growth. Responsibilities • Manage daily office operations and administrative functions • Lead and support office staff to ensure exceptional customer service • Answer and manage incoming customer calls and scheduling requests • Monitor and analyze key business metrics and performance indicators • Track lead flow, booking rates, close rates, revenue, profitability, and other operational KPIs • Assist with business development initiatives and growth strategies • Identify opportunities to improve efficiency, productivity, and customer satisfaction • Coordinate communication between customers, technicians, and office staff • Assist with recruiting, onboarding, training, and employee development • Develop and maintain systems and processes that support company growth Qualifications • 3-5+ years of Office Management, Operations Management, or Business Management experience required • Proven leadership and team management experience • Strong analytical and problem-solving skills • Experience reviewing and managing business performance metrics and KPIs • Excellent communication and customer service skills • Highly organized with strong attention to detail • Proficient with Microsoft Office and business software platforms • Ability to multitask and thrive in a fast-paced environment • Experience in home services, construction, trades, or service-based businesses is preferred What We're Looking For We're looking for a motivated leader who wants more than just a job. This position offers the opportunity to work side-by-side with ownership, contribute to strategic decisions, and play a key role in the continued growth and success of the business. The ideal candidate is a long-term team member who enjoys helping people succeed, improving business performance, and building systems that support continued growth. Compensation & Benefits • Competitive salary based on experience • Paid time off • Growth and advancement opportunities • Opportunity to work directly with ownership and influence the direction of the business Application Requirements To be considered for this position, applicants must submit: • Current resume • Desired compensation range • A brief cover letter describing a process, system, or business metric you improved in a previous role and the results achieved Applications submitted without all required information will not be considered. If you are a motivated leader who enjoys building teams, improving business performance, and helping a company grow, we encourage you to apply.