We are seeking a Customer Service Representative to provide exceptional customer support through timely communication, accurate order processing, and proactive problem-solving. This role serves as a key liaison between customers and internal departments, ensuring a seamless customer experience from quote and order entry through shipment and post-sale support. Apply now! Work Model: • On-Site What You Will Do: • Respond to customer inquiries via phone, email, and other communication channels, providing professional and timely support regarding products, orders, shipments, billing, and account-related questions • Process customer quotes, orders, returns, and account requests accurately within ERP, CRM, and e-commerce platforms while maintaining data integrity • Coordinate order status updates, shipment tracking, production schedules, and delivery communications to keep customers informed throughout the order lifecycle • Investigate and resolve customer concerns, shipping exceptions, and service issues in a timely and customer-focused manner • Support customer documentation requests, including Certificates of Analysis (COAs), Safety Data Sheets (SDSs), and other required records • Collaborate with Sales, Marketing, Operations, Shipping, Accounting, and other internal teams to ensure customer needs are met and issues are resolved efficiently • Maintain detailed customer records, prepare reports, and contribute to continuous improvement efforts that enhance customer satisfaction and operational effectiveness What You Will Need to Be Successful: • High school diploma or equivalent required • Previous customer service experience and experience in manufacturing, distribution, industrial, or business-to-business (B2B) environments preferred • Experience using ERP and CRM systems preferred • Excellent verbal and written communication skills, with strong customer service and relationship-building abilities • Proven problem-solving and conflict-resolution skills with the ability to work independently or collaboratively in a team environment • Proficiency with Microsoft Office, including Outlook, Excel, and Word • Strong organizational skills with the ability to manage multiple priorities, a high attention to detail, and a commitment to accuracy Benefits Overview: • 401k • Major health insurances • Employee Stock Ownership Plan (ESOP) • Click here for a complete list of benefits • $20.00 per hour Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected].