Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you! Work Model: • On-Site to start, Hybrid available after onboarding What You Will Do: • Handle inbound calls and accurately document all member interactions • Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options • Research and follow up on customer issues promptly and professionally • Assist with payments, rate and plan information, and coverage changes • Route members to the appropriate carriers for claims or additional information • Gather missing details and escalate issues when necessary to ensure member satisfaction What You Will Need To Be Successful: • At least 1 year of call center experience • High school diploma or equivalent • Excellent verbal communication skills with the ability to quickly build rapport • Strong computer proficiency with comfort managing multiple screens and applications simultaneously • Bachelor's degree (preferred) Benefits Overview: • 401k • Major health insurances • Employee Stock Ownership Plan (ESOP) • Click here for a complete list of benefits • $19.00 per hour Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or email [email protected]. #ZR