Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives to provide stellar service to its external clients. You'll be the first point of contact for inquiries and issues, ensuring top-level customer service standards. This is a chance to join a growing organization and team where you can develop and learn within a successful company. If you have a strong service background and a passion for patience, apply today! Work Model: • On-Site • 8:00 AM – 5:00 PM • Monday – Friday What You Will Do: • Answer inbound phone calls to address client questions and inquiries • Assist clients with providing information about accounts, request status, website enrollment, and accessibility • Assist agents with questions on products, services, and the status of requests • Troubleshoot and resolve issues over the phone to provide stellar customer service • Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges • Utilize multiple computer systems, applications, and procedure tools to access and identify information What You Will Need to Be Successful: • High school diploma, GED, or equivalent education and experience (required) • Prior customer service experience (required), preferably in a business environment • Familiarity with insurance and related products (preferred) • Patient and understanding approach to customer service conversations • Excellent verbal and written communication skills, with the ability to answer questions • Strong attention to detail, organization, and mathematical skills • Ability to collaborate with employees, customers, and third parties • Proficiency with Microsoft Office Suite Benefits Overview: • Health, dental, and vision insurance • 401k • PTO Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected].