Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you. Apply today! Work Model: • Hybrid What You Will Do: • Respond to inbound customer inquiries and provide timely, professional support • Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests • Perform outbound outreach to providers and members as needed • Maintain accurate records and complete data entry within established timelines • Prepare and distribute correspondence in accordance with company procedures and contract requirements • Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction • Collaborate with team members and leadership to support service level agreements and continuous process improvement What You Will Need to Be Successful: • High school diploma or equivalent • 3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience • Strong verbal and written communication, customer service, and professional interpersonal skills • Advanced computer skills, including Microsoft Office, Outlook, and calendar management • Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment • Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently • Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiences • Preferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills Benefits Overview: • 401k • Major health insurances • Employee Stock Ownership Plan (ESOP) • Click here for a complete list of benefits • $18.00 – $20.00 per Hour Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email [email protected]. #ZR