Job Title: Retail Sales Associate Employment Type: Compensation: Location: Work Environment: This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions Schedule: This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs. The Impact You’ll Make: As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets by engaging guests with product knowledge, maintaining visual merchandising, inventory, and cleanliness standards, processing transactions accurately, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in retail sales, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your retail area. Great Wolf Values • We Are One Pack – Support your team and create a welcoming environment • We Improve Everyday – Stay curious and look for ways to make each shift better • We Get It Done with Care – Take pride in your work and follow through Key Responsibilities: Enhance Guest Experience • Greet and engage guests while maintaining professional presentation • Provide product knowledge and support purchasing decisions with enthusiasm • Respond promptly to guest inquiries and escalate issues to leadership • Utilize upselling techniques during all guest transactions Safety • Follow all safety guidelines, company procedures, and asset protection protocols • Participate in required safety and emergency training • Report any incidents or hazards to leadership • Maintain organized, clean work areas that comply with health and safety standards Operations • Execute daily retail tasks including stocking, POS transactions, merchandising, communication to leaders, opening/closing procedures with accuracy and maintain cleanliness to uphold brand standards • Promote and sell products, services, and promotions to support sales goals and key performance metrics • Perform additional tasks as assigned to support overall resort operations Basic Qualifications & Skills • Must be at least 16 years of age or older • Some High School education or equivalent • Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays • Experience utilizing basic math skills with ability to add, subtract multiply and divide • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures • Successful completion of a criminal background and drug screen. Desired Qualifications & Traits • Previous experience demonstrating strong customer service • Ability to multi-task and prioritize a variety of tasks with minimal direction • Previous experience with cash transactions and Point of Sale systems • Proven teamwork skills • Enthusiastic and energetic Physical Requirements • Ability to lift up to 30 lbs. • Able to sit and/or stand for long periods of time • Able to bend, stretch, and twist • Ability to work in a loud environment with flashing lights • Comfortable working in various weather conditions Kickstart Your Career Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack . Total Rewards & Benefits Full-Time Benefits: • Medical, Dental, and Vision insurance • Health savings account • Telehealth resources • Life insurance • 401K with employer match • Paid vacation time off • Paid parental leave • Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family Position Closed Date: How to Apply Click “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website. After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event. EEO This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.