Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission. Job Summary Responsible for prescription authorization to support prescribing of medications for insured patients. Provides customer service while collaborating with providers, pharmacy, nursing and internal team members for any questions or issues related to the prescription authorization. Responsible for submitting, processing and ensuring authorization is resolved by following payor rules and guidelines. Updates all benefits in Epic to ensure appropriate billing and reimbursement for services when necessary. Minimum Qualifications School Education: High School Diploma or GED Degrees: Associate's Degree or 2 years of college preferred Licenses and Certification: Pharmacy Technician; Texas State Board of Pharmacy Work Experience: Three (3) years work experience with Prescription/Pharmacy authorization (Epic software a plus) with progressive customer service experience Language Skills: Spanish preferred Communication Skills: Above Average Verbal Communication (Heavy Public Contact), Writing/Correspondence, Writing/Reports Proficiencies: MS Excel, MS Word, Personal Computer Job Attributes Knowledge/Skills/Abilities: Analytical, Mathematics, Medical Terminology Work Schedule: Hybrid Telecommuter Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation. Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment.