ServiceNow FSO Disputes Management Consultant – Freelance Contract • Duration: 2 years • Location: Fully remote – USA The Role We are seeking an experienced ServiceNow Consultant to support a long-term Financial Services Operations (FSO) implementation, specialising in Disputes Management within the banking sector. Key Requirements • Strong hands-on experience with ServiceNow FSO Disputes Management. • Proven ServiceNow Customer Service Management (CSM) experience. • Previous banking or financial services industry experience, ideally within disputes, chargebacks or payment operations. • Experience configuring and implementing ServiceNow workflows, integrations and business processes. • Ability to work closely with technical teams and business stakeholders to deliver solutions aligned with banking requirements.