We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Customer Service/ Dispatcher Description: • Receive incoming service requests from customers, technicians, or sales representatives. • Efficiently schedule service appointments based on technician availability and geographic location. • Maintain clear and professional communication with customers regarding appointment times and any delays. • Confirm appointments with customers and provide estimated arrival times. • Input data into the dispatching software or system, ensuring data integrity. • Monitor and manage technician availability and workloads. • Handle emergency service calls promptly and effectively, dispatching technicians as needed. • Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions. • Scheduling door estimates Why Precision Overhead Garage? Don’t miss out on this incredible opportunity to kickstart your career with a thriving company. • We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time. • Awesome perks including: • Bonus opportunities • Paid Training • Company events • Breakfast and snacks. • Growth opportunity and career path Customer Service/ Dispatcher Requirements: • Bilingual proficiency in English and Spanish is a plus • High school diploma or equivalent. • Previous experience in dispatching or customer service is a plus. • Strong organizational and multitasking skills. • Excellent communication and detailed oriented skills. • Proficiency in using scheduling and dispatching software. • Ability to work well under pressure and adapt to changing priorities. • Knowledge of the garage door industry is a bonus but not required. Join our team and be a part of our mission to provide exceptional garage door services to our customers!