Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Full-time Customer Service Representative Description: • Interact with customers in response to inquiries, concerns, and requests about our products and services • Deal directly with customers either by phone or electronically • Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided) • Respond to and resolve customer issue(s) • Keep records of customer interactions and transactions • Communicate and coordinate with internal departments • Dispatch Technicians • Schedule door estimates • Demonstrate product knowledge, problem solving and documentation skills • Manage business reviews both orally and electronically via the internal and external channels • Ensure timely arrival to work in order to facilitate calls • Participate in ongoing training • Willingness to cross-train in other areas • Other duties as assigned • $20.00-$25.00/ hourly depending on experience Why Precision Overhead Garage? Don’t miss out on this incredible opportunity to kickstart your career with a thriving company. • We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time. • Awesome perks including: • Bonus opportunities • Paid Training • Company events • Breakfast and snacks. • Growth opportunity and career path Full-time Customer Service Representative Requirements: • Bilingual proficiency in English and Spanish is a plus • High school diploma or equivalent is required; some college a plus • 0-3 years in a previous, heavy volume customer service role preferred • Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus • Must demonstrate proficient phone skills and attention to detail • Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over