We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions. Job Duties: • Assists internal customers (users) with various hardware and software related technical issues and requests. • Performs computer equipment moves / add / changes. • Develops, manages and builds positive relationships. Partners with clients, peers, and other teams to ensure timely assistance and quality technical support to meet needs of clients. • Accurately documents troubleshooting steps and work tasks within the Blue Cross ticketing system. Required Qualifications: • Degree program(s) / Current Status: Junior or Senior level undergraduate or graduate student pursuing a degree in Information Technology, ISDS or a related field. • Cumulative GPA: 3.0 preferred; 2.8 minimum cumulative GPA. • Other Qualifications: • Must have hardware and software troubleshooting skills. • Must maintain complete confidentiality of information encountered. • Must demonstrate effective oral and written communication abilities. • Must demonstrate the ability to think analytically and present ideas professionally. • Self-motivated, adaptable to a changing work environment and team-oriented. • Must be able to work 20-25hours per week during the Spring and Fall semesters; and up to 35 hours per week during the Summer. #LI-DNI An Equal Opportunity Employer All internal employees please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance. In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.