ABOUT THE ROLE The Senior Systems Engineer develops, maintains and supports the firm’s new business intake and conflicts applications, related integrations and reporting solutions. The role translates approved business requirements into tested workflows, integration rules and reports; resolves production issues; and maintains documentation needed for reliable ongoing support. The senior engineer assesses how changes affect connected systems and coordinates implementation with business owners, EAI colleagues, other IT teams and vendors. WHAT YOU’LL DO Essential Duties and Responsibilities New Business Intake and Conflicts applications • Configure, develop and maintain Intapp Open & Conflicts workflows, business rules and application enhancements. Document requirements and acceptance criteria with Intake & Conflicts stakeholders and business owners before implementation. • Investigate application errors and performance issues using logs, queries and vendor resources; implement approved corrections and validate that affected workflows operate as intended. • Provide technical support for Intapp Walls, including Legal Hold and Confidential Matter functionality. Configure and test approved rules and changes with Information Governance and other authorized business owners. • Assess the effects of application and reference-data changes on connected systems, including intake, records management, finance, HR and business development. Identify dependencies and coordinate testing with affected teams. Integration & Automation • Design, develop and maintain integrations using Boomi, the firm’s adopted integration platform. Maintain existing Intapp Integrate, Integration Builder and SSIS interfaces where assigned. Document source and destination systems, field mappings, transformation rules, schedules and dependencies. • Develop and modify CPI integration rules and other approved interfaces supporting Intapp Open & Conflicts. Maintain existing connections among Intapp Open & Conflicts, document management, HR, records management and financial systems, including assigned general-ledger transfers. • Monitor assigned interfaces and scheduled processes; investigate failed runs, missing data and mapping errors. Restore processing through approved recovery procedures and validate results in the receiving system. • Maintain error handling, logging and alerting for assigned processes. Document safe restart and reprocessing steps to reduce duplicate or incomplete transactions. Reporting and data quality • Develop and maintain SSRS reports, Aderant timekeeper reports and assigned ad hoc reporting solutions. Confirm report definitions, filters, recipients, distribution schedules and acceptance criteria with requestors. • Create and optimize SQL queries, stored procedures and views supporting approved reporting and integrations. Validate calculations and output against source data and investigate discrepancies. • Deploy approved reports, maintain the SSRS catalog and subscriptions, and manage access and distribution according to firm requirements. Migrate reports to approved reporting environments when assigned. Change Delivery and Production Support • Plan and implement assigned enhancements, upgrades and integration changes. Document the design, test cases, deployment steps, validation and rollback procedure; obtain required approvals before production changes. • Coordinate user acceptance testing with business owners and regression testing with affected technical teams. Resolve defects and confirm acceptance before closing the change or project task. • Own assigned incidents and vendor cases through resolution or documented transfer. Record symptoms, business impact, investigation, corrective actions and results in the firm’s tracking systems. • Coordinate with Infrastructure, Information Security, Service Desk, IT Customer Support and vendors on issues outside the application boundary; provide diagnostic evidence and verify resolution. • Provide occasional after-hours support for high-priority incidents and planned maintenance in accordance with the team’s coverage arrangements. Documentation and Delivery Accountability • Maintain current system documentation, data-flow diagrams, integration inventories, configuration records, support procedures and knowledge articles in approved shared locations. Update affected documentation when changes are implemented. • Keep assigned ServiceNow records current and provide weekly Smartsheet updates showing progress, next steps, deadlines, dependencies and risks. Raise workload conflicts, blockers and delivery risks before commitments are missed. • Transfer knowledge through documented walkthroughs and hands-on training so designated team members