Orthopedic clinic hiring for multiple surgical schedulers. MUST have experience scheduling surgeries – at least one recent year. Type: contract to hire Schedule: 35 hours per week; Monday through Friday 9am-5pm Essential Duties: • Greet patients and visitors using excellent customer service skills and appropriate verbal and written communication skills that emphasize a patient-center approach and demonstrate the primary care core values. Apply same interaction style when communicating with visitors, providers, and other health care workers in the organization. • Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient. • Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR. • Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow up care as needed by insurance plan. • Organize received surgical requests and coordinate the scheduling of surgical procedures in Epic. Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR. • Schedule post-operative and other follow-up appointments and other related tests as requested by the physician in a timely and accurate manner. Responds to financial information inquiries such explanation of charges, out of network benefits, out of pocket expenses and related activities. • Ensure that patients have appropriate instructions related to the surgery, including pre-and post-operative directions. • Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Responds to patient portal messages and patient voicemail within 24 business hours. • Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. Ensures compliance with cash handling protocols. Provides guidance to other Associates regarding compliance. • Educate patients on benefits on using patient portal and assist patient to sign up for patient portal. • Provide general administrative support to physicians and manager. • Keep current on all organizational and practice policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings • Ensure that Department standard operating policies and procedures are followed. • Successfully complete all required Service Corp and Department trainings. • Performs other related duties as assigned based on operational needs and/or within professional scope of practice/training/education. Minimum Qualifications: • Associate’s degree is required. May be substituted by 3 years of relevant experience. • A minimum of 5 years’ relevant experience or a combination of certifications, coursework and experience. • Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity. #zip