Type: Temp-to-perm *This is a completely back-office role – NOT patient facing* Schedule: Monday 8:30AM – 5:00PM Tuesday 7:00AM – 3:30PM Wednesday 9:30AM – 6:00PM Thursday 8:00AM – 4:30PM Friday 8:30AM – 5:00PM Requirements: • High school diploma or equivalent • 3+ years of Patient Care Coordinator / related experience • EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided) • Orthopedic/Pain Management experience highly preferred Responsibilities: • Triage and manage calls from patients/pharmacies/insurance companies and other facilities • Schedule patient appointments • Complete online insurance verification • Follow up with patients regarding missed appointments • Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians • Ensure all documents are properly completed by their physicians • Prepare forms as requested by patients such as disability, MVA, etc. • Handle all attorney requests for their legal documents • Manage authorizations for motor vehicle and workers comp patients • Monitor webchat via Snap Engage daily and respond to appropriate parties • Manage calls from hospitals and physician offices and route calls to appropriate parties • Handle and coordinate the doctors’ daily schedules, including their calendars • Create electronic medical notes including general notes and telephone encounters as necessary • Inform patients about the practice CDC guidelines and requirements • Interact with other departments within the organization • Work as a liaison between patients and providers • Perform other duties as requested by management #toponehire