General Manager – Retail Shopping Center Position Summary The General Manager is responsible for the overall management, operations, financial performance, tenant relations, customer experience, and physical condition of a retail shopping center. This position provides strategic and day-to-day leadership to ensure the property operates efficiently, maintains a high-quality appearance and customer experience, meets financial objectives, and supports the success and retention of tenants. The General Manager serves as the primary point of contact for tenants, ownership, vendors, contractors, local officials, and other stakeholders and is responsible for creating a safe, attractive, well-maintained, and commercially successful shopping environment. Essential Responsibilities Property Operations & Management • Oversee all day-to-day operations of the shopping center, including common areas, parking facilities, landscaping, lighting, security, maintenance, and janitorial services. • Ensure the property is maintained to a high standard and consistently presents a clean, safe, attractive, and welcoming environment. • Develop and implement operating procedures, property standards, and preventative maintenance programs. • Coordinate repairs, capital projects, tenant work, emergencies, and building-related issues. • Conduct regular property inspections and promptly address deficiencies. • Oversee compliance with applicable building, fire, safety, environmental, accessibility, and other regulatory requirements. • Manage emergency preparedness and response procedures. Tenant Relations • Develop and maintain strong, professional relationships with tenants and their representatives. • Serve as the primary management contact for tenant concerns, requests, operational issues, and property-related matters. • Communicate property policies, rules, construction requirements, operating procedures, and other center initiatives. • Monitor tenant compliance with lease requirements, including hours of operation, signage, maintenance obligations, insurance requirements, and use restrictions. • Partner with leasing teams to support tenant openings, relocations, expansions, renewals, and new leasing activity. • Promote tenant success and proactively identify opportunities to improve tenant satisfaction and retention. Financial Management • Prepare and manage the property’s annual operating budget in coordination with ownership and accounting. • Monitor monthly financial performance, operating expenses, capital expenditures, and variances against budget. • Identify opportunities to improve net operating income while maintaining appropriate service and property standards. • Review and approve invoices, purchase orders, contracts, and vendor expenses within established authority. • Oversee collection-related matters in coordination with accounting and asset management. • Prepare management reports, operating updates, forecasts, and variance explanations for ownership. • Develop and manage annual capital improvement and replacement plans. Vendor & Contractor Management • Select, oversee, and evaluate property vendors and contractors. • Negotiate service agreements and monitor vendor performance, pricing, insurance, and contract compliance. • Ensure vendors meet established service levels, safety standards, and property requirements. • Coordinate multiple contractors and service providers to minimize disruption to tenants and customers. Marketing & Customer Experience • Work with marketing and leasing partners to develop programs that increase traffic, sales, visibility, and community engagement. • Support seasonal promotions, events, tenant programs, and community initiatives. • Monitor customer feedback and identify opportunities to improve the overall shopping experience. • Maintain strong relationships with local businesses, community organizations, municipal representatives, and other stakeholders. Team Leadership • Lead, motivate, and develop property management and operations personnel. • Establish clear performance expectations and hold team members and service providers accountable. • Coordinate staffing, scheduling, training, and performance management. • Foster a professional, collaborative, customer-focused culture. Risk Management & Compliance • Maintain a safe environment for tenants, employees, and customers. • Identify and mitigate operational, security, safety, and liability risks. • Coordinate with security personnel, law enforcement, fire departments, insurance representatives, and other appropriate agencies as needed. • Maintain accurate property records, licenses, permits, inspections, and required documentation. • Ensure compliance with company policies and all applicable la