Commercial General Manager – Mixed-Use Property Position Overview The Commercial General Manager is responsible for the overall operational, financial, and commercial performance of a high-profile mixed-use property. This role provides strategic and day-to-day leadership across the property’s commercial components, including retail, dining, office, hospitality, entertainment, and other revenue-generating uses. The General Manager serves as the primary point of accountability for property performance, ensuring that the asset operates at the highest standards of customer experience, tenant satisfaction, financial performance, safety, and physical condition. The role requires a highly collaborative leader who can balance the interests of ownership, tenants, visitors, employees, vendors, and the surrounding community. Key Responsibilities Property Operations & Management • Lead the overall day-to-day operations of the mixed-use property, ensuring a safe, efficient, well-maintained, and welcoming environment. • Establish and maintain operational standards for the property’s commercial areas and common spaces. • Oversee property management, engineering, security, janitorial, landscaping, parking, life-safety, and other facility functions. • Ensure compliance with all applicable building codes, regulations, permits, insurance requirements, and safety standards. • Develop and maintain comprehensive emergency preparedness, business continuity, and crisis-management procedures. • Oversee capital projects, renovations, repairs, and major property improvements in coordination with ownership and project teams. • Establish service standards and performance expectations for employees, contractors, and third-party service providers. Financial & Commercial Performance • Have overall accountability for the property’s operating budget, revenue performance, expenses, and profitability. • Develop annual operating budgets, capital plans, forecasts, and long-range financial strategies. • Monitor financial performance and identify opportunities to increase revenue, improve margins, and control operating costs. • Analyze property performance, tenant sales where available, occupancy, foot traffic, leasing activity, operating expenses, and other key performance indicators. • Prepare regular management reports and presentations for ownership and senior leadership. • Identify and implement new revenue opportunities, partnerships, events, sponsorships, and ancillary income streams. Tenant & Commercial Partner Relations • Develop and maintain strong relationships with tenants, retailers, restaurants, office occupants, hospitality operators, and other commercial partners. • Serve as a senior escalation point for tenant operational issues and ensure timely resolution. • Work closely with leasing teams to support tenant retention, new leasing initiatives, merchandising standards, and overall tenant mix. • Ensure tenant compliance with lease requirements, property standards, operating procedures, and applicable regulations. • Foster a collaborative tenant community that enhances the overall commercial performance and reputation of the property. Customer Experience & Placemaking • Establish a compelling customer experience and ensure the property remains a destination of choice for residents, workers, visitors, and consumers. • Oversee standards for cleanliness, appearance, wayfinding, security, hospitality, amenities, and public spaces. • Partner with marketing and communications teams to develop programming, events, activations, and initiatives that increase visitation and engagement. • Maintain a strong understanding of local market conditions, consumer trends, competitive properties, and evolving customer expectations. • Support placemaking strategies that strengthen the property’s identity and connection to the surrounding community. Marketing, Events & Community Engagement • Collaborate with marketing teams to develop annual marketing and promotional strategies. • Oversee major events, seasonal activations, tenant initiatives, and community programming. • Develop strategic relationships with local businesses, tourism organizations, civic organizations, cultural institutions, and community stakeholders. • Represent the property at industry, business, civic, and community events. • Protect and enhance the property’s brand, reputation, and market position. Leadership & Team Management • Lead, mentor, and develop property management and operations personnel. • Establish clear goals, performance expectations, accountability measures, and professional-development opportunities. • Build a high-performing, service-oriented culture across internal teams and third-party partners. • Coordinate effectively with ownership, asset manag