The IT Solutions Delivery Analyst is responsible for supporting the planning, coordination, and implementation of IT solutions that enhance firmwide technology capabilities. This role focuses on executing high-quality solutions across key IT service areas such as Microsoft platforms, Unified Communications, Mobility, Infrastructure & Hosting, Financial, HR, Marketing and other core technologies. Working closely with IT Project Managers, IT Solutions Delivery Leads, Engineers, Portfolio Managers, and business stakeholders, the IT Solutions Delivery Analyst performs a wide range of tasks. For example, translating business needs into technical requirements, executing and coordinating implementation tasks, and supporting successful user adoption. This position is ideal for a detail-oriented, collaborative professional with a strong grasp of enterprise IT systems and a passion for reliable execution. Essential Duties and Responsibilities: • Assist with the delivery of IT projects by performing business/technical analysis, gathering and documenting requirements and processes, supporting solution design, developing reports, maintaining documentation, and participating in implementation activities. • Collaborate with cross-functional teams to ensure solutions meet business goals and align with IT standards. • Create and maintain project documentation such as process diagrams, test scripts, issue logs, training guides, and reports. • Participate in all aspects of testing, troubleshooting, and validation of new solutions before deployment. • Help coordinate end-user training, communications, and post-launch support. • Monitor project progress, risks, and issues, escalating concerns when appropriate. • Support vendor interactions for product evaluations, execution, troubleshooting, and feedback. • Prioritize user experience and quality in every phase of solution delivery. Education and/or Experience Required: Required: • Bachelor’s degree in Information Technology or related field. • Minimum of 2 years of experience implementing IT solutions in an enterprise setting. • Hands-on experience in project delivery, systems support, infrastructure and application rollout. • Familiarity with project management tools and methodologies (e.g., Smartsheet, Asana, Microsoft Project). • Strong communication and collaboration skills, with an ability to work across technical and non-technical teams. • Solid problem-solving and analytical thinking abilities. • Experience in testing and facilitation of testing with end users. • Experience preparing presentations and project related documentation. Preferred: • Consulting experience • Legal industry experience • Professional services experience • Experience or exposure to Microsoft 365, unified communications, cloud services, IT security or enterprise infrastructure. • Background in business analysis or project management. Other Skills and Abilities: • The following will also be required of the successful candidate: • Strong organizational skills • Strong attention to detail • Good judgment • Strong interpersonal communication skills • Strong analytical and problem-solving skills • Able to work harmoniously and effectively with others • Able to preserve confidentiality and exercise discretion • Able to work under pressure • Able to manage multiple projects with competing deadlines and priorities #toponehire