Duties and Responsibilities • Lead in the training of personnel on workmanship (IPC-610) and quality standards, where applicable. • Assure all outgoing products are manufactured in a compliant manner. • Support process qualification/validation and new product introduction processes, where applicable. • Development and execution of Quality Plans for customer accounts, when required. • Review device history records for quality approval, where applicable. • Support and execute Redline and Engineering Change Notifications (ECN’s) processing. Collaborate with Project Managers (PM’s) to analyze customer ECN’s and ensure effective implementation on the production floor through proper use of the Engineering Change Order (ECO) process, including reviewing and communicating impacts of any changes (e.g., financial, inventory, WIP, open supplier orders, etc.), as it pertains to Quality. • Suggest improvements to ECN/ECO process that lead to improved efficiency, accuracy, and quality. • Drive improvement of Quality through analyzing non-conformances (NC’s) and performing root cause analysis of discrepancies. Propose, review and implement approved corrective and preventive actions. • Collaborate with all internal groups and customers to help determine root cause of customer issues, Complaints, and CAPAs using various techniques including but not limited to Reenactment, PFMEA, Control Plans, Five Whys, Ishikawa (fishbone) Diagrams, Pareto Analysis, etc. • Support Supplier Quality Engineering with non-conforming material issues resolution with suppliers, where applicable. • Collaborate with cross-functional team to help determine root cause of customer issues. • Support the Quality Control inspection process, where applicable. Develop specific Quality Assurance Forms (QAF’s) or update Quality information within the Process Control System (i.e. Aegis), when required. Provide Training, as needed. • Support the development of quality Receiving Incoming Inspection (RII) plans, as needed. • Development of quality and inspection plans. • Assist in regulatory audit for customer accounts. • Continually build strong rapport with customers through data collection, metrics generation and presentations. • Promptly respond to manufacturing floor quality issues, • Work with PCBA Manufacturing Engineers, assembly, production and test to identify trends and propose and implement corrective actions. • Collaborate with Engineering to develop optimal work order routings, where applicable. • Collaborate with Supply Chain, PM’s and Operations on managing the Material Review Board (MRB) process. Qualifications • Positive attitude, self-motivator and tenacious follow up required. • Superior customer service attitude. • Current or previous IPC-A-610 and/or J-STD-001 certification is preferred. Instructor level is beneficial. • Excellent teamwork, communication, and interpersonal skills. • Bachelor’s degree, preferably in a science or engineering discipline. Significant and applicable professional experience may be considered in lieu of certain educational requir