ESSENTIAL DUTIES: • Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery. • Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, to build and maintain loyal customer relationships. • Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs. • Responsible to ensure customer retention and growth through strong relationship management metrics. • Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible. • Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders, and issues. • Follow up on lost business to reactivate dormant accounts. • Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department. • Forwards quotations to customer as required. • Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management. • Maintain customer information as needed for contacts, routing etc. • Assist in business development activities i.e., direct mailings, samples and follow up calls. • Quality is everyone’s responsibility. • Other duties as assigned. MINIMUM EXPERIENCE & SKILLS REQUIRED: • Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience. • Must be able to fluently read, write and speak English. • Proficient typing skills/experience, solid computer skills and experience in MS Office Suite. • Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team. • Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills. • Experience with ERP software, preferably IQMS. #zip