Position Overview Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. MetroPlusHealth is seeking a forward-thinking Director of AI Innovation & Strategic Initiatives to lead the identification, evaluation, and implementation of artificial intelligence solutions that advance the organization's mission to deliver high-quality, equitable, and accessible care to New Yorkers. This role will drive AI-related strategy, manage pilots and execution, cultivate vendor partnerships, and perform ongoing market and technology research to ensure MetroPlusHealth remains at the forefront of digital transformation. This position plays a critical role in helping MetroPlusHealth leverage AI to: • Improve member experience • Streamline operations • Enhance clinical decision support • Drive cost savings • Innovate on behalf of New Yorkers who depend on the health plan This is a matrixed management position with direct oversight of project resources. Scope of Role & Responsibilities • AI Strategy & Opportunity Identification • Identify high-impact AI use cases that align with MetroPlusHealth’s clinical, operational, and member experience priorities. • Conduct assessments to determine feasibility, risks, and expected ROI for potential AI initiatives. • Collaborate with leaders across clinical, operations, population health, claims, and member engagement areas to uncover pain points and opportunities for AI-driven improvements. • Lead Execution of AI Pilots & Programs • Oversee end-to-end design, planning, and delivery of AI pilots, ensuring alignment with organizational goals, compliance, and data governance standards. • Manage project timelines, milestones, outcomes tracking, and post-pilot evaluation. • Drive cross-functional coordination with IT, data analytics, clinical operations, and compliance. • Vendor Engagement & Relationship Management • Identify, evaluate, and manage relationships with AI technology vendors, startups, and strategic partners. • Conduct due diligence on capabilities, privacy/security standards, and integration requirements. • Serve as the primary liaison between MetroPlusHealth and external AI solution providers. • Market Research & Landscape Monitoring • Continuously monitor trends in AI, generative AI, machine learning, automation, and healthcare innovation. • Benchmark MetroPlusHealth’s approach against industry best practices. • Prepare insights reports and recommendations for executive leadership, highlighting emerging technologies and competitive opportunities. • Cross-Functional Partnership & Change Management • Collaborate with IT, legal, compliance, data governance, and clinical leaders to ensure safe, ethical, and compliant adoption of AI. • Support change management and user adoption for new AI tools and workflows. • Communicate progress and outcomes to senior leadership and stakeholders. Required Education, Training & Professional Experience • Bachelor’s degree required; Master’s in Business, Health Administration, Data/AI, or related field preferred. • 7–10+ years of experience in digital transformation, AI/ML initiatives, healthcare technology, or innovation roles. • Experience leading AI product pilots, digital projects, or emerging technology programs. • Strong understanding of healthcare operations, health plans, regulatory requirements (HIPAA, CMS, etc.). • Demonstrated ability to work with vendors, evaluate AI solutions, and manage technical partnerships. • Strategic thinker with excellent communication, collaboration, and project management skills. Professional Competencies • Strategic Planning & Execution • Vendor & Partner Management • Emerging Technology Evaluation • Data-Driven Decision Making • Cross-functional Leadership • Innovation Mindset • Change Management #LI-Hybrid #MPH50