Ready to help shape the future of connectivity and bring faster, more reliable internet to the communities that need it most? Join a rapidly expanding fiber network provider committed to delivering high-performance, next-generation connectivity to homes and businesses. Focused on innovation, customer transparency, and community impact, the organization is building scalable fiber infrastructure designed for speed, reliability, and long-term growth. With a people-first approach and a mission to close the digital divide, the business is creating the foundation for stronger local economies, better experiences, and a more connected future. Take the next step in your career and be part of a team that’s building critical infrastructure and transforming how communities connect, apply today. Responsibilities: • Own end-to-end operational performance across network operations, field operations, and customer operations • Lead and scale NOC, field technicians, customer support, and operational leadership teams • Ensure network uptime, SLA adherence, and consistent service delivery • Build and optimize operational processes, KPIs, and performance metrics • Drive operational readiness for network expansion and customer growth • Partner with Engineering, Finance, Sales, and Executive Leadership to align operations with business goals • Oversee vendor management, contractors, and outsourced operational partners • Manage operational budgets, cost controls, and efficiency initiatives • Implement and improve operational systems, tools, and reporting frameworks • Establish a culture of accountability, continuous improvement, and customer focus Skills / Must Have: • Senior operations leadership experience within an ISP, telecom, or broadband environment • Proven experience leading multi-disciplinary teams (NOC, field, customer operations) • Strong understanding of ISP service delivery, network operations, and operational KPIs • Experience scaling operations in a growth or build-out environment • Commercially minded with strong budgeting and cost-management capability • Data-driven decision maker with experience using operational dashboards and metrics • Comfortable operating at executive level while remaining hands-on where needed • Excellent communication, leadership, and stakeholder-management skills Benefits: • Executive-level role with direct impact on company performance • Competitive compensation package • Health, dental, and vision insurance • Paid time off and holidays • Long-term growth and career progression opportunities • Opportunity to help shape and scale a high-growth ISP Salary: • Up to $180k base salary