Are you ready to join a team that leads innovation in customer experience technology and global contact centre solutions? Join a highly respected expert in contact centre and collaboration solutions with over 40 years of history, recognised internationally for transforming customer service systems with advanced omnichannel platforms, conversational AI, CRM integrations, and custom automation that help organisations meet rising expectations and boost satisfaction; with more than 400 customers served across 60 countries, long‑standing partnerships with industry leaders like Cisco, Salesforce, and Cognigy, and multiple partner awards including Collaboration and Global Accounts Partner of the Year, supported by hundreds of successful implementations that consistently drive measurable impact. Apply now to be part of a team that shapes the future of customer engagement technology! Responsibilities: • Manage the handoff of projects from sales to delivery for customers adopting Webex solutions • Lead the design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment • Act as the technical lead for the US team, supporting them in achieving and retaining customer satisfaction • Provide expert guidance across Webex Calling, Webex Contact Center, Webex Connect, Webex App/Devices, and related infrastructure • Troubleshoot complex technical issues using tools such as SIP Logs, Webex Tracer, and Wireshark • Deploy and troubleshoot Cisco UCCE and/or UCCX, Cisco CUCM, IM&P, CUC, Voice Gateways, ATAs, and CUBEs Required skills/experience: • CCNP Collaboration certification • Webex CC Expert/Advanced Certification • Webex Calling Professional Certification • Proficiency across the Webex suite of products, including Control Hub, Messaging, Calling, Hybrid Calendar, Directory Connector, Webex Devices, and Webex APIs • Cisco CUCM Dial Plan and Dial Peer experience • On-prem to Cloud migration experience • Microsoft SQL, Active Directory, and Azure AD experience • Microsoft Power BI experience • Solid understanding of infrastructure technologies • JavaScript, Pebble, HTML, and SSML experience • Exceptional communication, organizational, and time management skills • Multilingual proficiency, preferably in French or Spanish Benefits: • A modern, agile, and international working environment at the forefront of the digital revolution • 15 PTO days per year and 2 days of VTO per year for causes close to your heart • Continuous learning and support for certifications and technical training in Cisco Collaboration, Cloud technologies, and Salesforce • Excellent social benefits, including health insurance and a 401k plan • Opportunities to participate in domestic and international employee events • Remote work with occasional travel (<15%) Salary: • $120K – $140K per year