Looking to make a real impact in the world of cybersecurity? Join a specialist provider of integrated security solutions that supports businesses, governments and enterprises in protecting their digital assets and maintaining resilience against evolving cyber threats. The role offers the opportunity to work across cloud security, network and data protection, application defence, and managed security operations, applying technical expertise to deliver tailored solutions that meet each client’s unique needs. By combining strategic insight with hands-on implementation, this team enables organisations to operate securely and confidently in increasingly complex digital environments. Step into a role where you can help shape robust, future-ready security frameworks and play a key part in safeguarding critical systems. Responsibilities: • Handle access-related ServiceNow tickets, including creating, modifying, and disabling Active Directory accounts in accordance with established policies • Process group membership changes, password resets, and permission adjustments following documented procedures • Support routine IAM tasks such as mailbox permissions, distribution list updates, and application access fulfillment • Follow SLAs and escalate issues outside documented procedures or access levels • Communicate status updates and resolution details within ServiceNow tickets • Maintain user and system data accuracy by following change and documentation standards • Assist with documenting processes, updating runbooks, and suggesting improvements • Participate in team meetings and training sessions to continue skill development Skills/Must have: • Basic understanding of identity and access management concepts (user accounts, permissions, groups, MFA, RBAC) • Familiarity with Microsoft Active Directory (creating, modifying, disabling accounts; group membership management) • Experience using or supporting an IT Service Management (ITSM) platform, preferably ServiceNow • Ability to follow clearly documented procedures, runbooks, and step-by-step instructions • Strong organizational skills, attention to detail, and customer-service mindset • Comfortable communicating via phone, email, and ticket comments • Willingness and motivation to learn new tools and technologies • Ability to work as part of a support team and escalate issues appropriately • Working toward or interested in pursuing IT certifications (Security+, Azure Fundamentals, Microsoft Identity Fundamentals, etc.) Benefits: • 401k • Heath • Dental • Medical Salary: • $100,000 base salary