Ready to take IT transformation into your own hands? Join a technology services provider delivering end-to-end digital infrastructure and managed services, working on projects that secure networks, modernise cloud environments, and optimise enterprise systems. They are seeking a hands-on Director of Unified Communications to lead and grow their Cisco UC practice within a dynamic MSP environment. This role blends technical leadership, pre-sales engagement, and team oversight, making it ideal for someone who can operate at both a strategic and technical level. Apply now and take ownership of high-profile projects and directly shape the technology that powers businesses to operate faster, smarter, and more securely! Key Responsibilities: • Lead and scale the UC practice, setting technical direction and best practices • Remain hands-on in pre-sales, supporting solution design, client presentations, and proposal development (SOWs, HLDs) • Architect and oversee delivery of Cisco UC solutions (CUCM, Unity Connection, UCCX, CUBE, Expressway, Webex) • Drive UCaaS and cloud collaboration strategies, including migrations from on-prem to cloud • Act as a senior escalation point for complex technical challenges • Collaborate with sales leadership to drive revenue growth and solution positioning • Mentor and develop engineering teams, ensuring high-quality delivery across projects • Engage directly with clients as a trusted advisor, aligning technical solutions with business goals • Ensure successful project execution and customer success outcomes across multiple engagements Required Qualifications: • 8+ years of experience in Cisco Unified Communications, including architecture and design • Strong background in both on-prem and UCaaS environments • Proven experience working within an MSP or multi-client environment • Demonstrated pre-sales experience, including solution design and client-facing presentations • Deep understanding of SIP, VoIP, dial plans, and call routing • Experience leading or mentoring technical teams • Strong communication and stakeholder management skills Preferred Qualifications: • Experience with Microsoft Teams, Direct Routing, and Teams Phone • Exposure to Webex Calling / Webex Contact Center and cloud collaboration platforms • Cisco certifications (CCNP/CCIE Collaboration or equivalent) • Familiarity with Azure, AWS, or hybrid cloud environments Salary: • $225,000