Are you looking for a new opportunity? Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. The business has expanded across the globe with a team of thousands of IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world-class talent, clear vision, and innovative technology to deliver impactful solutions. With creativity at its core, dedicated software and service innovation teams develop best-in-class tools and technologies that create real value for clients worldwide. Take the next step in your career and apply today! Responsibilities: Monitoring & Alert Triage (Primary Focus) • Monitor approved platforms for real-time alerts across facilities, infrastructure, and security domains • Act as the first layer of defense, rapidly detecting and validating alerts • Distinguish true incidents from noise, duplicate, or flapping alerts • Acknowledge alerts within defined response targets and establish ownership Facility & Critical Infrastructure Alerts • Respond to and triage facility-related alerts, including but not limited to: • High temperature and high humidity conditions • Power failures, power quality fluctuations, and UPS/PDU alarms • Cooling system alerts (CRAC/CRAH, environmental sensors) • Water leak detection or environmental deviations • Assess operational impact and escalate to Facilities, Electrical, or Mechanical teams as required. Infrastructure & Security Event Monitoring • Monitor and triage alerts related to: • Server performance degradation or system failures • Network connectivity issues or transport failures • Intrusion Detection Systems (IDS) and Access Control anomalies • Forced-door, badge, or other security-related alerts impacting operations • Perform initial investigation and ensure incidents are routed to the appropriate resolver groups with sufficient context. Incident Management & Escalation • Log incidents in the ITSM system within defined time targets • Categorize and prioritize incidents based on impact and urgency • Follow approved SOPs and runbooks for initial validation and remediation • Escalate incidents according to defined thresholds and priority rules • Support Major Incident response by executing assigned roles under Shift Lead direction Communication & Documentation • Serve as a primary point of contact for site-level alerts and incidents during assigned shifts • Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle • Prepare incident documentation including timelines, actions taken, and resolution details • Participate in shift handovers to ensure continuity across teams • Operational Hygiene & Continuous Improvement • Participate in ticket quality reviews and housekeeping routines • Identify recurring alerts, noisy signals, and procedural gaps • Contribute to SOP and runbook updates based on operational experience • Support trend analysis, problem management inputs, and improvement initiatives Requirements: • 2–3 years of experience in a command center, NOC, SOC, service desk, or similar 24×7 operations environment • Demonstrated ability to triage multiple concurrent alerts and prioritize based on operational risk • Basic understanding of: • Data center facilities concepts (power, cooling, environmental monitoring) • IP networking fundamentals and server infrastructure Salary: • $100 per day