Are you looking for an exciting new opportunity? Join a specialist provider of sophisticated point-to-point wireless networks supporting mission-critical trading operations across multiple financial markets, with a strong focus on quality, safety, and technical excellence. The organization is currently on the lookout for an IT Support Analyst to join a globally recognized financial technology business's onsite helpdesk team, supporting a demanding, technically literate user base. The ideal candidate will bring responsiveness, professionalism, and strong attention to detail, working fully onsite Monday to Friday on a 12-month contract with a clear path to permanent for the right person. Don't miss out on this exciting opportunity and apply today! Responsibilities: • Respond to and resolve technical support requests via phone, email, and in person • Maintain and support desktop PCs, laptops, hardware, software, and operating systems (Windows 11 and MacOS) • Document, track, and monitor issues through to resolution, keeping users informed throughout • Troubleshoot basic network issues and escalate where required • Support users in virtual desktop environments • Identify recurring problems and contribute to process improvements • Other duties as assigned, this is a roll-up-your-sleeves environment Skills/Must Have: • 2+ years of IT helpdesk experience, this is the baseline requirement • Strong working knowledge of Windows 11, MacOS, and Microsoft Office applications • Basic understanding of network principles and troubleshooting • Excellent customer service skills, you're patient, professional, and clear under pressure • Self-motivated, organized, and highly reliable, predictable availability is essential in this environment • Strong written and spoken English communication skills • A genuine interest in technology and a desire to keep developing • Bachelor's degree preferred, strong candidates without a degree will be considered • Experience with virtual desktop environments is a plus Benefits: • 12-month contract with conversion to permanent for the right person • Fully onsite Monday to Friday • Global financial technology business, a high-calibre environment that opens doors • Contract to perm, 12 months to prove yourself with a clear path to a permanent seat • Global financial technology firm, the name and the environment will strengthen your CV significantly • Technically demanding user base, you'll be challenged and you'll develop fast • High standards, high expectations, and a team that takes quality seriously • A genuine stepping stone, the right starting point for an ambitious IT career Salary: • $33–$36 per hour depending on experience