Senior Director, HVSN Hospital – Illinois – #9580 A large high volume spay/neuter hospital operation in Illinois is looking for a Senior Director to be the primary business leader responsible for the comprehensive operational, financial, and performance management of a large high-volume, high-quality spay/neuter clinic, serving thousands of pets annually with spay/neuter, vaccinations, and community medicine services. As Senior Director, you will drive the Clinic as a frontline business operation to prevent pet homelessness, emphasizing business proficiency in data-driven decision-making, financial oversight, marketing evaluation to ensure mission- and resource-optimization, reporting to ensure mission alignment, target population service, and quality of care. This role demands leadership experience in managing the day-to-day operations of a complicated retail medical business and P&L, executing all aspects of the Clinic’s business while collaborating with the hospital’s executive leadership and subject-matter experts to ensure organizational and mission alignment. This position is based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role requires hands-on business oversight in dynamic settings, with flexibility for occasional nights/weekends for events and to meet operational deadlines. Duties and Responsibilities • Lead the entire high-volume clinic operation, overseeing all non-clinical and business functions to ensure efficient, scalable service delivery • Manage data analytics to track performance, ensure service to target populations (e.g., underserved communities), and maintain high standards of quality care. • Evaluate and optimize marketing strategies, finance operations, and reporting needs to drive mission impact, financial outcomes, and operational excellence. • Serve as the key frontline execution point and manager on site, handling day-to-day business decisions while collaborating on mission and strategic matters with senior executive leadership. • Monitor mission trends, business trends, implement process improvements, and align operations with organizational goals for sustainability and growth. • Ensure foundational business operations documentation exists for all processes, people and systems. • Be the subject-matter-expert for expanding clinic operations to a future second clinic, taking responsibility for operational, budget and staff planning for all new service locations and operational expansions. • Direct financial management, including budgeting, revenue tracking, end-of-day reconciliation, cash/credit reporting, and cost control to balance budget and mission funding. • Oversee inventory systems, ordering processes, and supply chain coordination in partnership with clinical leadership. • Prepare and analyze operational reports on appointments, vaccines, microchips, rabies certificates, volume utilization, and revenue; leverage data to inform business strategy and ensure target population outreach. • Ensure accurate administrative documentation, recordkeeping, and compliance with financial standards. • Champion excellent customer service across all clinic touchpoints, integrating compassionate, efficient processes informed by social work principles. • Oversee front-of-house operations, including reception, check-in, discharge, and vaccine clinic flow, to deliver a consistent, client-centered experience. • Ensure effective voucher program implementation so that services are tailored on a need basis. • Develop and maintain client education materials and communication tools in collaboration with Marketing & Communications to provide important resources to help the quality of life for pets. • Ensure seamless scheduling process for clients, where mission prioritized surgeries are optimized and clinic days are full. • Manage and monitor show rates and build a client services communications plan around the most mission-important surgeries. • Operationalize all Clinic services through the front-desk, ensuring clients are handled efficiently and effectively while maintaining high-volume output. • Provide strategic oversight of the social work program, ensuring integration with clinic services to support holistic client and pet care. • Lead community outreach efforts, collaborating with teams to meet spay/neuter needs, issue vouchers for mission-critical surgeries, and expand access in target areas. • Evaluate program effectiveness through data and reporting, adjusting strategies to enhance impact on pet homelessness prevention. • Provide independent leadership, coaching, and accountability for clinic staff, including supervisors, client service associates, technicians, social workers, and outreach coordinators. • Handle recruitment, onboarding, scheduling, payroll, PTO, employee relations, attendance, and performance management (excluding veterinarians). • Act as the primary business liaison between the clinic and other departments, coordinating with Shelter Medicine, Internals, Community Outreach, Facilities, IT, HR, Marketing, and Finance. Requirements • Proven business proficiency in managing high-volume medical operations, preferably in healthcare or veterinary settings, with a track record of financial acumen, data-driven decision-making, and strategic execution. • 5+ years of leadership experience in business operations, including oversight of business performance, human resources, marketing, finance, reporting, customer service, and community programs. • Experience managing data analytics to drive business performance and operational improvement. • Strong organizational, communication, and problem-solving skills; ability to operate independently in a fast-paced setting while reporting strategically to executives. • Proficiency with Microsoft Office Suite, electronic medical records (EMR), and data/reporting tools. • Agile leader capable of managing organizational change within fast-paced environments. • On-site presence five days/week, including two Sundays/month. Preferred Qualifications • MBA Strongly Preferred • Bilingual or strong Spanish comprehension preferred. • Familiarity with high-volume environments and social work/community outreach integration.