The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This pay for this position starts at $17.50/hour This position is located at the Logan Branch: 896 1/2 N Main St, Logan, UT 84321 We offer: • Paid time off • Employee rental car discounts • Retirement savings plan including 401k with matching profit sharing • Health Insurance • Life Insurance • Dental Insurance • Vision Insurance • Training and development Schedule: Monday, Tuesday,Thursday, Friday 7:30AM-6:00PM OR Monday - Friday 7:30AM - 4:00PM We are hiring now for immediate openings. Responsibilities include: • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone • Meet and greet customers in a friendly and timely manner • Provide directions and general assistance • Assist to assess condition of rental upon return • Process returns, check-ins and exit kiosk transactions • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed • Understand and communicate rental terms and conditions, vehicle features and other services • May sell optional protection products, upgrades, fuel options and other additional equipment • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance • Clean vehicle interior and exterior by hand or by operating washing equipment when needed • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing • Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. • Must be at least 18 years old