We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location. We offer a robust Benefits Package including, but not limited to: • Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays • Health, Dental, Vision insurance; Life Insurance; Prescription coverage • Employee discounts on car rentals, car purchases and much more! • 401(k) retirement plan with company match and profit sharing The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance. This position is full-time and located at our office in Astoria. The schedule available is: Monday OFF Tuesday 8am-6pm Wednesday 8am-6pm Thursday 8am-6pm Friday 8am-6pm Saturday 9am–1pm Sunday OFF • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. • Advise and review rental charges; and provide an accurate receipt to the customer. • Inquire about service, satisfaction and document dissatisfaction. • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. • Use of proper statement to determine if vehicle is being returned with full tank of gas. • Complete a service alert for any mechanical and or body damage communicated by the customers. • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. • Keep lot organized for ease of access and traffic flow. • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. • Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans • Must be at least 18 years old. • Must have a high school diploma or GED. • Must have two years of college and/or customer service experience combined. • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license. • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. • Must be able to read, write, and understand English. • Apart from religious observation, must be available to work the following schedule • Monday OFF • Tuesday 8am-6pm • Wednesday 8am-6pm • Thursday 8am-6pm • Friday 8am-6pm • Saturday 9am–1pm • Sunday OFF