We’re immediately hiring for Part-Time Customer Assistance Representative positions! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location. The starting rate of pay is $19 / hour. Employees have the opportunity to earn yearly merit increases based on performance. We have over 30 offices across Long Island and Northern Queens! Our regional headquarters is located at: 3125 Veterans Memorial Hwy, Suite 2, Ronkonkoma NY 11779 This is a part-time (25 hours/week) position. Weekends are required. Saturdays: 9:00am - 1:00pm Sundays 9:00am - 12:00pm *the remaining 18-21 hours/week are flexible within our operating hours of 7:30am - 6:00pm* • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. • Advise and review rental charges; and provide an accurate receipt to the customer. • Inquire about service, satisfaction and document dissatisfaction. • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. • Use of proper statement to determine if vehicle is being returned with full tank of gas. • Complete a service alert for any mechanical and or body damage communicated by the customers. • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. • Keep lot organized for ease of access and traffic flow. • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. • Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans • Must be at least 18 years old. • Must have a high school diploma or GED • Must have at least 2 years of college and/or customer service experience combined • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license. • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. • Must be able to read, write, and understand English • Apart from religious observation, must be able to work 25 hours / week including the following shift/schedule: Saturday: 9:00 AM – 1:00 PM, Sunday: 9:00 AM - 12:00 PM