Visit cement plants, building strong relationship with the cement market. Regular communication with Company’s Director of Cement Additives and Company’s Technical Service. Follow closely on-site field trials. Jointly work with commercial/technical team to understand the customer requirement, and making adjustment of products to support existing business and capture new market opportunities to grow the business. Jointly work with commercial team to gather market intelligence to better understand industry trend and competitors. Working with Product Management to develop new product to grow and improve profitability of the business. Develop and regularly update competitors’ product database to support commercial growth. Develop, implement, and manage customer complaint process to make sure all complaints are well taken care, timely response to customers, and high degree of customer satisfaction is achieved. Provide value added service to customer – seminar, technical presentation, on site troubleshooting. Serve as the technical expert to SIKA’s customers by troubleshooting technical issues at the Cement Plant, demonstrating Sika’s product capabilities, recommending solutions and serving as Sika’s representative in technical proposals to the customers. Provide first level of field troubleshooting to customers. Promote safety working environment and commit to achieve zero accident target. Report to Direct Manager on activity, market, competition, key projects, trials.