PURPOSE The Security Officer is responsible for protecting Medina Healthcare System (MHS) property, patients, visitors, and staff by maintaining a safe and secure environment. This role includes patrolling facilities, monitoring activity, enforcing policies, responding to emergencies, and supporting crime prevention efforts. The Security Officer serves as a visible presence to deter unsafe or unlawful behavior while providing exceptional customer service and assistance. ESSENTIAL FUNCTIONS • Security & Patrol Operations • Patrol and monitor hospital premises regularly to deter criminal activity and ensure a safe and secure environment. • Control access points and monitor the entrance and departure of employees, visitors, and vehicles in accordance with established protocols. • Secure facilities by locking doors and identifying vulnerabilities. • Safety & Incident Response • Respond promptly to incidents, safety concerns, and security breaches. • Assist with emergency evacuations and provide basic first aid as needed. • Evict trespassers or violators in accordance with legal and organizational guidelines. • Report traffic, safety, and security violations to appropriate authorities. • Reporting & Documentation • Prepare detailed and accurate incident, offense, and accident reports for internal use and potential legal documentation. • Document and report facility issues (e.g., leaks, equipment malfunctions, lighting concerns) identified during patrols. • Customer Service & Support • Provide guidance, directions, and assistance to patients, visitors, and staff. • Assist individuals with vehicle issues such as lockouts or disabled vehicles. • Provide escorts for employees, visitors, and special transports as needed. • Collaboration & Compliance • Enforce Medina Healthcare System policies and procedures. • Assist and cooperate with local law enforcement and emergency response agencies. Perform other duties as assigned. QUALIFICATIONS (Education and Experience) • High school diploma or GED required. • Minimum of three to six months of related experience or training required; one (1) year of security experience preferred. • Formal security training preferred. • Valid Texas Driver’s License required. • Must obtain hospital-provided Level II Non-Commissioned Security Officer License upon hire. • Basic knowledge of security operations, safety practices, and emergency response procedures preferred. Ability to effectively communicate and interact with diverse populations in a healthcare setting.