Overview Why We Need Your Talents Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Responsibilities Where You'll Make an Impact Maintain complete knowledge at all times of the following: • All hotel features/services, hours of operation • All room types, numbers, layout, décor, appointments and locations • All room rates, special packages and promotions • Daily house count and expected arrivals/departure • Room availability status for any given day • Scheduled daily group activities • Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations. • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times • Answer department telephone within 3 rings; using correct greeting and telephone etiquette • Promote positive guest relations for information in a congenial manner Process all guest check-ins according to established hotel requirements: • Confirm reservation in system and review all noted information • Be able to complete a “walk-in” reservation for guest with no prior room reserved. • Obtain back up information for guest credit/payment method and input into system; collect cash when designated • Assign guest room • Advise guest of any messages, mail, faxes, etc. that was received for them • Inform guest of room safe and mini bar key and room key procedures • Issue parking passes/validate valet parking tickets and enter information in the computer • Communicate services and amenities included in packages to guests on packages • Obtain proper identification for tax exempt guests and attach from to registration card • Obtain guest signature for designated paper work • Obtain bell person to escort guest and transport their luggage to the room • Maintain guest history files on all guests • Communicate VIP arrivals to designated personnel for escort and delivery of amenities • Set up accurate accounts for each guest checking in according to their requirements (i.e., share withs, separate room/tax/incidentals, com) • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests • Accommodate room changes expediently • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction • Offer detailed information on the voicemail system to callers and guests wishing to leave a message • Accept and record wake-up call requests; deliver to PBX. • Block rooms in the computer and follow through on designated requirements • Pre-register designated guests and prepare key packets • Communicate pertinent guest information to designated departments/personnel (i.e.. Special requests, amenity delivery). • Generate, print and distribute daily and weekly reports • Resolve discrepancies on the room status report with Housekeeping Process all check-outs according to established hotel requirements listed: • Resolve any late charges • Present folio to guest and resolve any disputed charges • Settle guest accounts following accounting procedures • Retrieve guest room key from guest • Handle requests for late check-outs according to established hotel procedures • Conduct group check-ins/outs according to established hotel procedures • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information • Adhere to all cashiering procedures as listed below: • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges • Make change for guests • Cash guests' personal checks/travelers checks • Post Charges • Settle room accounts • Run closing reports • Count bank at the end of their shift • Complete designated cashier reports • Balance receipts • Drop receipts • Secure bank • Legibly document pertinent information in the log book • Other duties as assigned. Support Duties: • Assist PBX with switchboard duties • Assist with reservation calls. Process, record and follow up and details relative to such • Provide Concierge service when no Concierge is available • Assist in other Front Office areas as assigned • Provide guest room tours • Legibly document maintenance needs on work orders and submit to the Manager Qualifications Skills You'll Need to Suceed • Able to read and interpret instructions and direction for guest • Able to communicate without impediment with guests and staff in all areas relating to guest service A Few Must Haves • A high school diploma or GED equivalent. Retail customer service training would be a plus. • One (1) to three (3) years previous experience in a hotel or high end retail environment is required. • Must be able to comply with all state gaming regulations, which may include obtaining a license. Perks We Offer You • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents • Free Basic Life Insurance • Free Short Term & Long-Term Disability • Retirement Savings with Company Match • Generous Bonus Structure • Annual Merit/Goal Based Pay Increases • Leadership Skills Development & Mentorship Programs • Tuition Reimbursement • Free parking • Free food and discounted meals • Exclusive Discounts on Travel, Services, Goods and Entertainment Physical Requirements • Lifting up to 20lbs • Pushing/Pull up to 20lbs • Carry up to 20lbs • Some Bending / kneeling • Frequent Walking • Frequent Standing • Some Sitting • Climbing steps Life at Live! • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. • You will work in an environment where smoking is allowed.