Location: Lafayette Urgent Care (Southside & Westside) Schedule: Three 12-hour shifts weekly, every 3rd weekend, holiday rotation required Overview Join our Urgent Care team and provide exceptional patient care in a fast-paced, team-focused environment. This role supports both clinical and front-office operations while delivering outstanding service to our patients. Responsibilities • Room patients and obtain vital signs • Assist providers with patient care • Perform clinical procedures within scope • Document accurately in the EMR • Assist with front desk responsibilities as needed • Maintain exam rooms and supplies • Provide excellent customer service to patients and families • Float between Southside and Westside Urgent Care locations Qualifications • High school diploma or GED • Medical Assistant certification or eligibility per organizational requirements • Minimum 6 months of Medical Assistant experience preferred • Strong communication and teamwork skills • Ability to thrive in a fast-paced environment • Comfortable cross-training in both clinical and registration functions Benefits • Benefits Designed for You • 401(k) with employer match • Tuition reimbursement • Student loan forgiveness eligibility • Employee Assistance Program (EAP) • Healthy Results Wellness Program with bi‑weekly incentives Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. • AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. • High school diploma or equivalent required. Graduation from a Medical Assistant program required. • Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). • Knowledge of OSHA, CLIA, and ADA required. • Knowledge of ICD-10 and CPT coding required. • TB validated (to administer or read) or validation obtained within 6 months of hire preferred. • Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire. • Knowledge of standard laboratory and medical procedures. • Knowledge of insurance plans and third-party payers. • Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. • Requires basic math and accurate data collection and entry skills.