Desktop Support Analyst Overview • The Desktop Support Analyst will provide exceptional IT support services in a hybrid work environment, ensuring seamless technology experiences for users. • Collaborate with specialized IT teams and vendors to resolve complex technical issues and maintain system reliability. • Support hardware lifecycle management, including procurement, deployment, replacement, and retirement of IT equipment. • Deliver high-quality technical support for desktops, laptops, mobile devices, printers, and productivity applications. • Ensure accurate asset inventory and documentation using IT Service Management platforms. • Provide responsive deskside and remote technical support while meeting established service level agreements. • Assist with employee onboarding and offboarding activities, including device provisioning and account readiness. • Contribute to a professional and collaborative environment, supporting stakeholders at all organizational levels. • Maintain confidentiality and discretion while handling sensitive information and technical challenges. Desktop Support Analyst Key Responsibilities & Duties • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices. • Image, configure, deploy, and maintain workstations while performing routine system maintenance. • Collaborate with IT teams and external vendors to address complex technical problems effectively. • Maintain accurate asset inventory and documentation using ServiceNow and other tools. • Support employee onboarding and offboarding processes, ensuring technology readiness. • Manage hardware lifecycle activities, including procurement, deployment, and retirement. • Deliver timely communication and resolution of assigned service requests. • Provide technical support for applications, including Microsoft 365, Adobe Acrobat, and Nuance PDF. • Assist with wireless networking and VPN connectivity across various platforms. Desktop Support Analyst Job Requirements • Associate degree in Information Technology or equivalent combination of education and experience. • Minimum of five years of hands-on desktop support experience in a professional environment. • Proficiency in Microsoft Windows operating systems and Microsoft 365 applications. • Experience with IT Service Management platforms like ServiceNow and endpoint management tools. • Strong troubleshooting, analytical, and problem-solving skills. • Industry certifications such as CompTIA A+, Microsoft MD-100/MD-101 are preferred. • Ability to prioritize assignments in a fast-paced, deadline-driven environment. • Professional demeanor with excellent organizational and time management skills. • Willingness to work flexible hours and occasional overtime as required.