1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co workers in accordance with our Service Excellence Standards and Core Values. 2. Responsible for managing the daily operations of the residency program, ensuring compliance with ACGME standards, and supporting the Program Director, Faculty, and Residents in delivering high-quality education and training. Administrative Operations: a. Manages program budget and oversees appropriate expense reimbursements and program expenditures b. Manages recruitment, selection, and onboarding of residents c. Maintains accurate records, databases, and reporting systems (e.g., New Innovations, ADS, ERAS, NRMP) d. Ensures compliance with program policies, ACGME standards, and regulatory requirements e. Tracks and reconciles resident work hours, PTO, and leaves of absence f. Maintains accurate rotation/clinic schedules with appropriate configurations for the Medicare Cost Report g. Ensures all physicians’ licenses remain current according to program policy and legal requirements h. Plan and manage key program events such as orientation, graduation, and retreats. 3. Accreditation and Compliance a. Monitors and ensures compliance with ACGME and regulatory standards b. Prepares and submits annual program evaluations and self-studies c. Coordinates program site visits and accreditation surveys d. Maintains accurate records of program accreditation e. Facilitates and maintains all program policies and procedures 4. Curriculum and Education a. Collaborates with Program Director and Faculty in developing and implementing curriculum changes b. Manages evaluation and assessment processes for residents and faculty c. Proctors in-training exams and supports board preparation activities d. Ensures appropriate PLAs for all training sites e. Tracks and monitors resident progress on all graduation requirements 5. Communication, Collaboration, and Development a. Serves as a liaison between the program, GME office, hospital departments, and external training sites b. Fosters positive relationships with hospital and community preceptors c. Collaborates with Student Coordinator to support medical student rotations and Acting Internships d. Participates in departmental and institutional meetings and events e. Collaborates with other internal Program Managers and GME office f. Attends annual specialty, AHME and/or ACGME conferences for continued development 6. Clinical Operations Support a. Develops and maintains resident rotations, schedules, and assignments within New Innovations, QGenda and Epic Performs all other duties as assigned or as necessary for the success of residency programs and GME Qualifications /Training: Minimum 2 years of program management experience and/or GME experience. Licenses/Certifications/Registrations/Education: Bachelor’s degree in healthcare administration, business, or a related field. In lieu of a Bachelor’s degree and 2 years of program management and/or GME experience, will consider one of the following: -Associates’ Degree and 4 years of program management experience or 3 years of GME experience; -High School Diploma (or equivalent) and 7 years program management experience or 4 years of GME experience. Achieve certification of Training Administrators for Graduate Medical Education within 3 years of entry into the role. Physical Requirements: Refer to Occupational Risk Assessment