The General Manager II, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager II will oversee customer operations of a location ensuring maximum performance and efficiency while providing overall leadership to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location. What You’ll Do: • Actively fosters a culture that provides the “Best in Class” service • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused organization focused on selling value-added services • Ensures achievement of profitability while protecting the value offering • Implements and drives innovative and creative methods and processes to meet and exceed customer expectations • Constantly champions productivity improvements via employee involvement and accountability • Partners with Finance to maximize cash management through reducing non-fleet receivables • Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results • Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President • Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization • Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition • Establish and deliver location-specific performance standards/goals and ensure execution • Conducts performance evaluations that are timely and constructive What We’re Looking For: • 6+ years’ experience in Customer Service or Operations Managment; Car Rental, Hospitality or Tourism preferred • Bachelor’s Degree, preferred • Moderate proficiency in Microsoft Office Suite • Ability to collaborate with internal and external stakeholders across multiple functions and locations • Ability to influence • Flexible and adaptable; ability to work effectively in ambiguous situations • Excellent verbal and written communication skills • Results driven, ability to make decisions and help solve problems • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. • Ability to drive process and organizational change. • Ability to motivate teams and keep a positive attitude in a fast-paced environment. • Ability to work under minimal supervision with a goal-oriented mindset. • Ability to see the big picture and leverage critical thinking and decision-making skills. • Excellent organization, time management, delegation, and prioritization skills. • Courageous leadership and accountability. What You’ll Get: • Paid Time Off • Medical, Dental & Vision plan options • Retirement programs, including 401(k) employer matching • Paid Parental Leave & Adoption Assistance • Employee Assistance Program for employees & family • Educational Reimbursement & Discounts • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness • Perks & Discounts –Theme Park Tickets, Gym Discounts & more