As a Cage Supervisor, you will work closely with your Shift Manager(s) and fellow teammates to drive operational excellence and build a culture of providing the Legendary Service our brand is known for. You will leverage your expertise to identify operational inefficiencies and develop solutions as a team. Through continuous leadership, occupational training and utilizing your ability to collaborate with cross-department stakeholders you will accomplish a rewarding career at the Horseshoe. This is a position that provides the opportunity to make a meaningful impact across the properties various departments and operations, producing a customer experience that continuously gives us an edge over our market competition. • Review and address breakdowns in customer service • Mentor and lead Team Members to realize their full potential • Maintain a strong working knowledge of regulations and policies governing the operation to ensure compliance by Team Members. • Other duties as assigned. • Must be 21 years of age or older • Proficient in English verbal and written • 1-2 years’ experience in leadership roles with some experience with the mechanics of cash handling, balancing, and front facing customer service. • Flexible to work various shifts, weekends, and holidays • Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable. • Access to the vessel is required. ADDITIONAL REQUIREMENTS • Must be able to maneuver in and around work areas on casino floor and back of house. • Able to push and pull carts up to 75 pounds and carry up to 50 pounds of boxes filled with currency and chips. • Must be able to grip objects and have good finger dexterity for counting and handling currency. • Must be able to stand, sit, and walk for prolong periods of time (8+ hours). • Must tolerate working in environments with secondary smoke exposure • Must be physically able to crawl, bend, stoop, reach, kneel, twist, and grip items as needed. • Must be able to work in areas containing dust, loud noises and bright lights