Job Overview Coordinate services for clients and in-house guests and provide administrative and sales support for the department. Duties and Responsibilities • Main Lead Catcher for Group Enquiries and assignment of leads to group Sales Managers. • Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. • Regularly follow-up with clients and maintain accurate and updated information. • Perform administrative duties such as typing proposals, letters, contracts, etc. • Collect data, update databases, and complete departmental monthly reports. • Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. • Promote teamwork and quality service through daily communication and coordination with other departments. • Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. • Regularly follow-up to ensure set-up requirements meet client needs. • Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.) • Provide administrative support to specialty markets & sales department • Complete tasks related to groups & VIPs • Create files for group turnovers • Answer phone calls to qualify business • Process commission requests • Run Transient & Group Production Reports • Order Kosher Meals, Coat check, Furniture, Flowers, etc. • Process expense reports • Walk Showrooms and VIP Arrivals • Site Visit Support • Personalized Welcome Amenities for VIPs • Running Arrival Reports in Opera • Need to have strong customer service and communication skills and can anticipate and meet the needs of clients • Handles/ responds to inquiries or questions when Director is not available • Assists in servicing VIP guest reservations • Communicate with client and plan any necessary details with regards to their room block and work as a liaison between client and hotel operating departments • Create group resumes as needed • Assist with special projects • Other duties as assigned by Director This job requires ability to perform the following: • Frequently standing up and moving about the facility • Type at least 50 wpm; proficient PC computer skills • Carrying or lifting items weighing up to 25 pounds • Communicating with customers, employees, and third parties • Use a keyboard to generate correspondence, reports, etc. • Handling objects, products and computer equipment The hourly pay range is $25.00 - $27.14 with overtime eligibility.