Understanding of WC Claims life cycle, WC coverages, State regulations & requirements Ability to produce high quality outcomes in a highly productive environment Adhere to all pathways and guidelines and state regulatory requirements Ability to make sound judgment based on available information Ability to accurately calculate and process employee wages based on hourly rates, salaries, overtime, bonuses, and commissions Ensure timely payment of benefits and indemnity, including temporary total disability (TTD), temporary partial disability (TPD), Permanent Total Disability (PTD) and permanent partial disability (PPD) (where applicable) Knowledge of email and web-enabled applications Process transactions as per the SLAs & ensure quality and compliance with predefined parameters Review and process requests of wage calculation, payments and form filing Calculate average weekly wage, process payments basis defined guidelines / authorities and form filing Manage inventory while working independently Ensure compliance to all regulatory / State requirements Provide inputs and insights to improve the overall process Graduation (in any stream) or diploma with a minimum of 15 years of education.