General Summary The Sales Associate is responsible for delivering an exceptional customer experience by providing knowledgeable, attentive, and professional sales support. This role requires strong communication skills, a customer-focused mindset, and the ability to guide customers through the sales process to meet their needs. Customer Service Responsibilities Greet and engage customers in a warm, professional, and welcoming manner. • Create a comfortable and positive shopping environment. • Ask thoughtful questions to identify customer needs, preferences, and goals. • Demonstrate patience, attentiveness, and helpfulness at all times. • Recommend appropriate products and solutions that align with customer needs. • Maintain consistent client follow-up to build lasting customer relationships. • Represent the company with enthusiasm, punctuality, and a positive attitude. Product Knowledge • Maintain a thorough understanding of all products offered. • Stay up to date on industry trends, product construction, materials, styles, fabrics, and manufacturer warranties. • Use product knowledge to educate customers and support informed purchasing decisions. Sales Orders • Accurately complete all sales orders with detailed information to ensure customer satisfaction. • Ensure all special-order sales contain the necessary specifications to place accurate manufacturer orders, include diagrams, measurements, and customer initials are required. Phone and Text Communication • Answer phone calls promptly in a friendly and professional manner. • Respond to customer text messages through Podium with urgency, accuracy, and professionalism. Showroom Floor Responsibilities • Maintain a clean, organized, and professional showroom environment. • Ensure all showroom merchandise is properly displayed and clearly priced. • Assist with stocking accessories, merchandising displays, and maintaining signage with accurate product information. • Uphold company standards for appearance and presentation of the sales floor. Additional Duties • Follow up with customers after delivery to confirm satisfaction and discuss future projects. • Perform additional duties and responsibilities as assigned by management. Schedule • 37-38 hours per week • Monday-Saturday • One day off during the week • Hours: 10:00am- 6:00pm • Salary: $18-20/hr Benefits: • Dental insurance • Health insurance • Life insurance • Vision Insurance • Short- Term Disability • ESSL PTO- After 90 Days • 401(k) Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer.