Skill: SAP S/4HANA EWM - L2 AMS Consultant Location: Pune Experience: 4–7 years Employment Type: Full-time Role Overview: We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes. Key Responsibilities: - Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs. - Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary. - Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation. - Support end-to-end EWM warehouse processes, including: - Inbound delivery processing - Goods receipt and putaway - Warehouse task and warehouse order management - Stock removal, picking, packing, staging, and goods issue - Outbound delivery processing - Physical inventory and cycle counting - Stock types, stock transfers, posting changes, and scrapping - Handling units (HU), batch-managed stock, and serial number processes - Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process-oriented storage control. - Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes. - Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration-related issues. - Support EWM integration with S/4HANA ERP processes, including deliveries, inventory postings, production supply, and goods movements. - Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures. - Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes. - Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases. - Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation. - Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities. - Support business users with training, process clarifications, and post-deployment hypercare activities. Required Skills & Qualifications: - Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field. - 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support. - Hands-on experience with **SAP S/4HANA EWM**, preferably embedded EWM. - Strong understanding of warehouse management and logistics business processes. - Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management. - Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues. - Good understanding of EWM integration with **MM, SD, PP, QM, and ABAP**. - Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting. - Experience working with ITSM processes such as incident, problem, change, and release management. - Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms. - Strong analytical, communication, documentation, and stakeholder-management skills. Preferred Qualifications: - Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration. - Knowledge of Production Integration, Warehouse Process Types, Process-Oriented Storage Control (POSC), Layout-Oriented Storage Control (LOSC), and Labor Management. - Exposure to SAP Fiori applications for warehouse operations. - Knowledge of EDI, IDocs, APIs, and middleware integration is desirable. - SAP EWM certification is an added advantage. - Experience supporting global warehouses, multi-site operations, or 24x7 support models is preferred. Key Competencies: - Strong customer-service and ownership mindset - Ability to manage incidents under SLA-driven support environments - Effective coordination with business users and technical teams - Structured troubleshooting and root-cause analysis skills - Ability to manage multiple tickets and priorities - Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows Get empowered by NTT DATA Business Solutions! We transform. SAP® solutions into Value NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.