Job Description The Opportunity Embry-Riddle Aeronautical University (ERAU) is seeking a dynamic, student-centered, and service-oriented Integrated Student Services Counselor to provide exceptional support and guidance throughout the student lifecycle. In this role, you will deliver friendly, professional, end-to-end service to students across multiple service channels, including in person, by phone, email, and online. The counselor serves as a trusted resource for students, providing guidance on academic progress, degree completion, financial aid, student accounts, registration, enrollment, and other complex student matters. Using sound professional judgment, you will help resolve issues, promote student success, and contribute to improved retention and graduation outcomes. The Integrated Student Services Counselor develops expertise in student business services, including registration and enrollment, student records, financial aid, student accounts, and financial literacy. This role also maintains a strong working knowledge of related student support services, such as Veterans Student Services, Housing, Disability Support Services, Health Services, Counseling, Tutoring, Academic Advising, Student Employment, International Student Services, and Career Services, ensuring students are connected with the appropriate resources to support their success. Success in this position requires excellent interpersonal and problem-solving skills, a commitment to outstanding customer service, and the ability to confidently navigate complex or sensitive situations involving students and their families. Counselors are expected to build meaningful relationships with students, communicate effectively with a diverse population, and provide thoughtful guidance from enrollment through graduation. As a member of ERNIE Central, you will help fulfill the University's mission of providing seamless, integrated student services by ensuring students have effortless access to the information, guidance, and support they need to achieve their academic goals. This role also collaborates closely with departments and administrative partners across the University to deliver a consistent, student-focused experience that advances Embry-Riddle's commitment to student success. About us For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. • Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. • Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. • Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. • Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Compensation The annual salary range for this role is up to $43,888. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range. Qualifications Qualifications Required Education • Bachelor's degree required. Relevant professional experience may be substituted for a degree. Required Licenses, Certifications, and/or Security Clearances • None. Required Skills, Knowledge, and Abilities • Strong analytical skills with working knowledge of student information systems. • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and other web-based applications. • Excellent verbal and written communication skills, with the ability to effectively communicate with students, faculty, staff, and leadership. • Commitment to providing exceptional customer service to students and other internal and external stakeholders. • Ability to establish and maintain positive, collaborative working relationships with supervisors, colleagues, faculty, and staff. • Strong organizational, time management, and prioritization skills. • Comfortable engaging proactively and frequently with students and stakeholders in person, by phone, email, text/chat, and through virtual meetings. • Ability to work independently, recognize priorities, take initiative, and assist team members as needed. • Adaptability and willingness to learn new processes, technologies, and systems. • Strong problem-solving, investigative, and critical-thinking skills with the ability to identify issues and implement appropriate solutions. • Ability to exercise sound judgment, make informed decisions, and maintain confidentiality when appropriate. • Professional demeanor with the ability to tactfully handle challenging situations and remain composed under pressure. • Willingness to seek guidance and direction when appropriate to ensure successful performance. Required Experience • One (1) to three (3) years of related professional experience. To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311896. Please attach all relevant materials to your application when you apply online. Complete submissions include: • Cover letter • Resume • Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.