Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities • Product Cross Referencing - Receive customer product usage lists and provide equal and/or alternate product information from the Global Industrial website and catalog at times in short turnaround timeframes • Research and analyze internal costing and pricing information for products • Analyze large data sheets from external partner for accuracy and correct product matches. • Support Bid Desk team on product Cross Reference research needs for time sensitive bid opportunities • Work with other Global Industrial associates, product managers, and vendor partners to gather information, resolve customer needs, and improve processes • Maintain and manage internal Cross Reference database tool • Support individual and team KPIs Competencies and skills • Strong attention to detail and organization • Excellent written communication and comprehension • Independent decision-making skills with the ability to handle and resolve complex issues • Conversational, patient and confident demeanor with a positive attitude • Motivated to create and perpetuate a team environment in a remote environment with other associates • Demonstrated ability to complete projects and assignments accurately in a fast-paced environment • Ability to use Windows based systems, email and chat programs Qualifications: • High school diploma or GED • Experience in deadline driven environment with high attention to accuracy • Experience in analyzing large data sets EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.