It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary This is a fully remote position for candidates residing in Mississippi. Candidates must hold an active, current Pharmacy Technician registration with the Mississippi Board of Pharmacy. As a Pharmacy Technician supporting our PBM clinical and technical call center, you’ll combine pharmacy knowledge with call center operations to assist members, medical providers, and pharmacy providers. You’ll handle incoming and outgoing calls, appropriately process and prioritize requests, track productivity, and support inquiries received through other communication channels as needed. Your role in our mission • Support members, medical providers, and pharmacy providers with pharmacy benefit, claims, and prior authorization inquiries. • Handle incoming and outgoing calls while providing clear, professional, and accurate information. • Process and prioritize requests appropriately based on established procedures, client requirements, and urgency. • Research claim status, rejection reasons, medication coverage, benefit information, and appropriate next steps. • Accurately document interactions and assist with inquiries received through phone, fax, email, web, or other supported communication channels. What we're looking for • Must currently reside in Mississippi and hold an active, current Mississippi Pharmacy Technician registration. • Approximately 3 years of relevant Pharmacy Technician experience in retail, hospital, PBM, managed care, health insurance, specialty, or a similar pharmacy environment. • Experience with pharmacy claims, prior authorizations, prescription benefits, medication terminology, and member/provider support. • Strong customer service, communication, computer, organization, and multitasking skills. • Ability to work independently and collaboratively in a fast-paced, production-focused remote environment. What you should expect in this role The pay range for this position is $31,400.00 - $44,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.